Quentin Davies: The following key targets have been agreed with the chief executive of the Defence Support Group for the FY2009-10.
	DSG
	KT1—Quality
	Deliver an improved quality performance by achieving fewer than four attributable major customer concerns within DSG's air business and reducing upheld customer complaints within the land business by 5 per cent. against the 2007-08 out-turn.
	KT2—Financial Performance
	To achieve at least a 3.5 per cent. return on capital employed.
	KT3—Business Transformation
	Realise the benefits approved by the DSG Trading Fund Board in the DSG transformation plan.
	KT4—Efficiency
	Improve overall efficiency by at least 12 per cent. against the baseline established for DSG on formation.
	KT5—Delivery
	Meet delivery targets as agreed with the customer:
	(a) Air business—to achieve 95 per cent. of customer programmes;
	(b) Land business—to meet customer agreed targets for delivery schedules on critical programme lines (94 per cent. September 2009, 94 per cent. December 2009, 97 per cent. March 2010) and land load tasks (92 per cent. June 2009, 92 per cent. September 2009, 92 per cent. December 2009, 92 per cent. March 2010).